As the library constantly evolves to meet the needs of its patrons, library employees must be knowledgeable about the technology in order to assist them. Furthermore, the tools we provide to our customers must be designed with the user in mind. The five perspectives on Library 2.0 and Web 2.0 were very interesting. I found John J. Riemer's "To Better Bibliographic Services" especially relevant. Customers want a user-friendly catalog that gives them unambiguous results that match their searches; otherwise they will become frustrated and won't use them. They especially like being able to do things for themselves, like place their own holds and renew their items online. Allowing customers to leave feedback by posting comments or ratings is a way for them to share their experiences with other users. I recently discovered that Pasadena Public Library uses a ratings feature similar to Netflix:
http://halos.halan.lib.tx.us/screens/ratings.html
Can HCPL incorporate something like this into its catalog?
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